ADESIDA ENIOLA FAITH

Supported the CEO through comprehensive administrative assistance, optimizing schedule management and internal communications to enhance executive productivity.

• Optimized CEO's schedule management and task prioritization, resulting in increased operational efficiency and a reduction in missed appointments and delays.
• Implemented a structured digital filing system, significantly enhancing document organization and reporting accuracy.
• Streamlined internal communication between the CEO and department heads, facilitating faster decision-making and improving project alignment.
• Boosted executive productivity by introducing workflow tools and templates, optimizing task tracking and correspondence management.
• Provided comprehensive administrative support to the CEO, including managing complex calendars, coordinating meetings, and arranging travel logistics.
• Managed confidential correspondence and prepared critical reports, briefs, and presentations, ensuring accuracy and timely delivery.

Currently coordinates end-to-end recruitment processes and provides comprehensive HR and administrative support for consultants and clients in a remote setting.

• Streamlined end-to-end recruitment processes, significantly reducing average hiring turnaround time for key roles.
• Managed virtual onboarding for new hires, ensuring seamless integration and timely completion of all required documentation.
• Developed and implemented HR policies and templates, enhancing process consistency and operational efficiency across remote teams.
• Provided comprehensive administrative and HR support to multiple consultants and clients, upholding high standards of professionalism in a remote environment.
• Maintained accurate employee records and updated HR databases, ensuring data integrity and accessibility for critical HR functions.
• Assisted with payroll data collation and resolved employee inquiries, improving HR service delivery and employee satisfaction.

Analyzed customer feedback and streamlined service processes to enhance customer experience and ensure consistent service delivery.

• Streamlined customer service processes, leading to quick resolution of complaints and consistent service delivery across all channels.
• Delivered exceptional customer support both online and in-person, significantly enhancing service efficiency and overall customer satisfaction.
• Maintained high service standards by providing timely, courteous, and solution-oriented assistance, fostering positive customer relationships.
• Effectively managed customer inquiries and feedback across digital and physical touchpoints, ensuring a consistently positive brand experience.
• Monitored customer feedback across digital platforms, providing actionable insights that informed service delivery improvements.
• Processed customer orders with 100% accuracy and coordinated seamlessly with kitchen and delivery teams to ensure timely fulfillment.